User Experience

I have had the Tata telephones for the last five years in Hyderabad (my account
number is 100591769). In the beginning their service used to be personal,
professional, quick and effective. I used to tell people that Jet Airways and
TATA Teleservices are some of the best run corporations that handle thousands of
customers. I am forced to seriously revise my assessment of Tata Indicom (which
took over from Tata Teleservices), while Jet Airways still enjoys my full
support.

I pay an average of Rs. 10,000 each month on my five phones that I have with
Tata Indicom. The nephew of one of the directors of DOT was my employee, who
tried to get me to change some of our phones to DOT, promising personal and
excellent service from DOT. I declined the offer, and stayed with TATA Indicom.

Since May 23, 2005 my phone service is disrupted, and after calling daily and
afer receiving promises that my phones would be fixed in the next "12 Hours", I
still do not have telephone service as I write today on June 5, 2005. I have
spoken to at least seven supervisors, and countless executives in the technical
department to no avail. They have sent people to fix the problem, but they leave
without fixing the problem, time and again, and my service is still not active.

I am sad to say that Tata Indicom has seriously let me down.

My sister had told me that the private phone companies in India are not reliable,
and it is better to stick with DOT, as I was trying to convince her to change to
Tata. I am glad she did not listen to me. It is sad to see one of the fine
corporations of India go down like this. I hope someone is listening at Tata
Indicom and have the capability to take firm and decisive action so that their
service is brought to the levels they used to once have in 2000.

Broadband FOrum