TATA INDICOM IS BULL SHIT
Yes true.
TATA INDICOM IS BULL SHIT, Engineers are MOTHER FUCKERS.
One of the engineers, due to my constant pressure to repair my connection whenever the connection was down, once called me and threatened me that my connection was not workig because I have been browsing illegal websites. I got so scared if I there was any harmful application running without my knowledge in my system that does this, and I had to format/scrub my HDD. I will be more than happy if someone gave me a better swear than “MF”to swear the tata Indicom engineer MF
3 Comments:
I myself work for a Tata company and find this really disappointing that I am saying something bad about Tata Indicom but I have been let down way too often. I have had really bad experiences with Tata Indicom that you can read here
"Customer is King? My a%&$"
Here is e-mail thread between be and Tata Broadband support e-mail account. I leave it to the interpretation of the reader.
Date: Sat, 09 Sep 2006 23:17:17 +0500
From: ujwalask@vsnl.net
Subject: Re: FW: FW:
To: "Customer Service (Retail-India)" customerservice@vsnl.co.in
Cc: sandeep@ujwalcreations.com, skulkarni@sophoi.com
X-Mailer: Sun Java(tm) System Messenger Express 6.2-6.01 (built Apr 3 2006)
X-Accept-Language: en
Priority: normal
X-MFData: [v2.3 t0,269530]
Dear Whoever is concerned,
My experiance with your company was very disgusting over last 3 months. This is the last week I am using this service and I am sure I will not use any TATA product ever in my lifetime and will discourage others from using any service or product from TATA group.
Here is a list of complains I registered for the one single problem : No connection using broadband service and I am yet to receive any response from you so far. To state the problem again: I was not able to connect at all from 12th July onwards untill 30th of August. After 30th August, I could connect for breif periods on some days but the connectivity is as good as not present since no data transfer is possible.
The complain numbers are:
381524 - Date 14th August 2006 (This was the day I lost all hopes :-( )
361226 - Date 11th August 2006
360530 - Date 11th August 2006
325756 - Date 7th August 2006
307750 - Date 4th August 2006
153578 - Date 13th July 2006
If you want to know (and if you care) what is your public image, please visit http://tatabroadband.blogspot.com/
My current pack is expiring on 14/09/2006, inspite of my repetated requets to extend the validity as I could not connect during the time you were charging me, no action is taken from your side. If needful is not done by the expiry date of my current pack, I will be left with no choise but to deman justice from the Cunsumer Court/Forum and TRAI. I have sent registered notice to this effect and do have a recipt stating it is delivered to your Pune office in Kalyaninagar.
Thanks and regards,
Sandeep Kulkarni
(ujwalask@vsnl.net)
----- Original Message -----
From: "Customer Service (Retail-India)" customerservice@vsnl.co.in
Date: Thursday, August 10, 2006 5:25 pm
Subject: FW: FW:
> Dear Mr.Kulkarni,
>
> Thank you for allowing us to be at your service.
>
> With reference to your email, We trust the needful has been done
> regarding your concern and the issue regarding no link has been
> resolvedafter the assistance provided by our Customer Service
> Executive .
>
> Thank you for your time and patience.
>
> For any further assistance, please feel free to contact Customer
> Servicehttp://www.tataindicombroadband.com/contactus.html
> http://www.tataindicombroadband.com/contactus.html (the link
> containsthe location wise contact numbers) or mail us on
> customerservice@vsnl.co.in mailto:customerservice@vsnl.co.in .
>
> Warm Regards,
>
> Swathi,
> Customer Service,
> TATA Indicom.
> -----Original Message-----
> From: ujwalask@vsnl.net [mailto:ujwalask@vsnl.net]
> Sent: Monday, August 07, 2006 8:04 PM
> To: Customer Service (Retail-India)
> Cc: controller@trai.gov.in
> Subject: Re: FW:
>
>
> Thanks for your prompt response.
>
> Response to a mail in a SHORT time of 17 days is lightening fast.
>
> Meanwhile, I had been facing more issues regarding frequent
> disconnections and I logged a complained using your web utility.
> No one
> attented that complain but I understand from your customer care
> that it
> is resolved (Funtastic, customer logs a complain and you just
> change the
> status to resolved, a great way of giving FAST customer service!)
>
> Since July 29, I am having problems in getting connected. The dam
> thingdoes not get connected in first place and if connects, it
> drops in 5 to
> 10 minutes. The problem become worse and I called your Customer
> Care on
> 31st July. I was tols the system is under maintainance and a complaint
> number can not be given at this time. The persone on phone did say I
> have taken all your details.
>
> The problem persisted till 4th August. I called again to your customer
> service only to learn that I did not had any problems and there
> are no
> pending complains for my account.
>
> I re-iterated the problem and I was given a new number 307750.
>
> The problem persists to date, I called again to your customer
> service to
> learn that 307750 has been attended to and things are working fine for
> me. I told the problem still persists and nothing has changed
> since July
> 29th.
>
> In a nutshell, I am not able to connect to Internet since July
> 29th till
> date, I spend my time and money to first subsribe your service and
> thenregistering compalins. You are prompt in changing the status
> to resolved
> without even bothering to ask the customer if the problem is really
> resolved.
>
> I am sure it will take another 20 days for you to respond to this
> mail.
> I am totally irritated by your so called SERVICE!
>
> Regards,
>
>
> ----- Original Message -----
> From: Customer Service customerservice@vsnl.co.in
> Date: Friday, July 28, 2006 11:54 am
> Subject: FW:
>
> > Dear Mr. Kulkarni,
> >
> >
> >
> > We are glad to be at your service and regret the inconvenience
> > caused to
> > you.
> >
> >
> >
> > After checking the status of your complaint number 137464, we
> > found that
> > the needful information has already been provided to you by our
> > customercare executive.
> >
> >
> >
> > Also note that your issue regarding connectivity is being worked
> > upon by
> > our technical team and note that the issue will be resolved shortly
> >
> >
> >
> > Kindly get back to us if any issue still persists.
> >
> > Thank you for your time and patience.
> >
> >
> >
> > For any further assistance, please feel free to contact Customer
> > Servicehttp://www.tataindicombroadband.com/contactus.html
> > http://www.tataindicombroadband.com/contactus.html ( the link
> > containsthe location wise contact numbers ) or mail us on
> > customerservice@vsnl.co.in mailto:customerservice@vsnl.co.in .
> > We will
> > be delighted to assist you.
> >
> >
> >
> > Warm Regards,
> > Sapna Sharma,
> >
> >
> >
> > Customer Service
> > TATA Indicom.
> >
> >
> >
> >
> >
> > -----Original Message-----
> > From: wsc.smtp@vsnl.in [mailto:wsc.smtp@vsnl.in]On Behalf Of
> > ujwalask@vsnl.net
> > Sent: Tuesday, July 11, 2006 7:38 PM
> > To: Customer Service
> > Subject:
> >
> > So far I have spent Rupees 103 Paise 50 on making phone calls to
> > activate a pack worth Rs 564. Any one listening? Thanks and regards,
> > Ujwala Kulkarni
> > -----------------------------------------------------------------
> --
> > -----
> > -------- From: Sandeep Kulkarni [mailto:sandeep@ujwalcreations.com]
> > Sent: Tuesday, July 11, 2006 6:53 PM To:
> 'customerservice@vsnl.co.in'> Cc: 'ujwalask@vsnl.net'; 'Sandeep
> Kulkarni' Subject: RE: Thank you for
> > providing service Importance: High It is 28 hours since I sent the
> > firstmail and logged my first complain, after three reminders by
> > mail and
> > another 4 phone calls to your customer care it is not yet
> > addressed! I
> > recommend you print this thread in your customer testimonials
> > page/document :-) Regards, Ujwala Kulkarni
> > -----------------------------------------------------------------
> --
> > -----
> > -------- From: Sandeep S. Kulkarni [mailto:skulkarni@sophoi.com]
> Sent:> Tuesday, July 11, 2006 2:37 PM To:
> 'customerservice@vsnl.co.in' Cc:
> > 'ujwalask@vsnl.net'; 'Sandeep Kulkarni' Subject: RE: Thank you for
> > providing service Here is one more complain number from your
> customer> care executive. Complain number 137464 This time he
> asked me for
> > accountpassword, serial number and PIN of the pack and I gave it
> > to him. Hope
> > you do not come back saying the pack is already used. I really
> wonder> how your customer care executives can ask for account
> password and PIN
> > numbers? I am now getting convinced that no one responsible is
> > going to
> > respond to these mails. I really wonder why you not have even an
> auto> responder! Regards, Ujwala
> > -----------------------------------------------------------------
> --
> > -----
> > -------- From: Sandeep Kulkarni [mailto:sandeep@ujwalcreations.com]
> > Sent: Tuesday, July 11, 2006 1:04 PM To:
> 'customerservice@vsnl.co.in'> Cc: 'ujwalask@vsnl.net'; 'Sandeep
> Kulkarni' Subject: RE: Thank you for
> > providing service Any one alive out there? I am yet to receive any
> > infoon this from you .... Your help line numbers are not
> > reachable?????????????????????????????????????????????????????
> > -----------------------------------------------------------------
> --
> > -----
> > -------- From: Sandeep Kulkarni [mailto:sandeep@ujwalcreations.com]
> > Sent: Monday, July 10, 2006 4:03 PM To:
> > 'customerservice@vsnl.co.in' Cc:
> > 'ujwalask@vsnl.net' Subject: Thank you for providing service I
> am a
> > pre-paid customer (ujwalask@vsnl.net) of Tata Indicom broadband
> > servicesince last 7 months. After using the service for these much
> > time, I now
> > call it Tata Indicom BULLSHIT service. Every time I try to re-
> new my
> > account, it gives some or the other problem. The sheet is so
> deep that
> > each month there is a different system failure. Every month I
> have to
> > call your so called customer service. It makes you wait for hours
> > beforeyou can get to talk to any human being. Even after all this,
> > the person
> > on the phone line could never solve the issue. Typically he/she
> > will ask
> > lots of details about the account etc and would say 'my system is
> > slow'and 'my system is under up gradation' and will refuse to
> > solve the
> > query. When I ask for tracking number or complain number, the
> call is
> > kept on hold for 2 to 3 minutes and answer is 'my system is
> under up
> > gradation I can not generate a complain number'. As a result,
> neither> your problem is solved, nor you get any clues/tracking
> number for
> > further follow-ups. The data connection itself is flaky. It does not
> > work for 6 to 10 days in a month (and customer is still charged
> at a
> > flat-rate-per-day), this is day light robbery. As I am writing
> > this mail
> > I am connected to one of your customer service executive and for the
> > first time (after making me hold for 15 minutes) he is able to
> > give me
> > complain number, it is - 43433299. I hope this will be attended
> to in
> > reasonable time (and not 24 hours). I have made up my mind to
> > switch to
> > other service provider and I will advice the same to my friends and
> > family. Thanks and regards, Ujwala Kulkarni
> >
> >
>
>
Totally agree with all of you.
Here's my recent experience..Oops..Nightmare with Tata broadband.
This is the worst service that anyone can ever have. MTNL could be better but not Tata.
My experience of having this connection is so pathetic that I am now tired of yelling at the customer service.
O by the way, you have to wait for atleast 10 minutes before you can talk to a customer service agent. Cos the expected wait time is always beyond 10 minutes and they will always ask you to call later.
But if you have patience and also luck to get through, you might talk to an agent who can do nothing but generate a customer complaint number for you.
God know what am I supposed to do with that number.
And after calling them continuously for 15 days, when you loose your patience, that agent literally puts you on mute while you are talking.
So the point is ..theres no point calling them.
Mine is a prepaid connection. So factually speaking , I have wasted Rs.4200/-, coz they take 6 months payment in advance which cannot be refunded; Even when they dont give you service.
So after being tired of calling them again and again and again, finally I had no choice but track down the cable myself.
I actually went behind the cable which came to my house, and went over the roof top, and then again came down the building.
So after all this stunt I found that the cable is broken at the pole next to my building.
Cool!!! now as I was happy to find the problem, and was assuming that since I have told them the problem, they might be able to correct it asap.
But no...I completely forgot that it was bloody TATA INDICOM.
Now its been 5 days that I am calling them everyday and telling that the cable is broken and please send someone to repair it.
They have a a really beautiful answer framed for me .."Maam, our Engineers are working on it."
When I ask them how much time it will take, they would again beautifully say, "I cannot committ about that maam, but I assure it will happen soon"...
hehe...
So all I can do now, is assume that my money is wasted.
I have now activated Mobile office on my Airtel Cell phone, and use my cell for Internet connection.
The speed is like a normal Dialup connection which I can live with for now.
O well, something is better than nothing.
So that was my Tata Indicom experience...
O and did I tell you that I am an exemployee of Tata Indicom and I worked in the Mobile division for 2 years.
So if Tata can offer such service to its own employees, then you can imagine what you will go through.
So my friends...Please take my advice...
STAY AWAY FROM TATA INDICOM BROADBAND
-Deepali
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