My internet connection

My internet connection (ankitabhasin@eth.net) works for a few days, and then suddenly goes off for 5-6 days. This has been happening for the past 10 months or so. The people at the Prashant Vihar DSLAM should hang their heads in shame for creating so much ill-will in my mind for the TATA name. I took this connection becuz of the TATA name. One calls up the customer service number and is put on hold for a minimum of 10 minutes, to be then responded to by a customer service officer who promises you the work in in progress !I am thoroughly fed up. The guys responsible for this messup should be punished for their carelessness. Is Mr Ratan Tata listening ?