Finally the connection restored

Finally the connection restored on 18th August 2006 after a long ticket battle and several reminders after more than 70 days. When I check my vsnl webmail, I had a mail for paying a latest bill for Rs 901/-. I was shocked to not that how can i be billed when the connection was not avilable for 2 months. I have created 2 tickets in this regard, but as usual, they didnt bother to call me. I mailed them for the expalnation for the bill and this is the mail I got from them. See the complete mail trail
Dear Sir/Madam,
We are sorry for the delay in responding to you.
Wtih reference to your email, we understand that the you were not having the connectivity for the internet connection. In this context we have forwarded your details to the billing team for the down time. We have received a feedback from them that them that it would take 15 days for the down time to be processed based on the complaints raised.
Hope the above information is useful to you.
For any further assistance, please feel free to contact Customer Service http://www.tataindicombroadband.com/contactus.html ( the link contains the location wise contact numbers ) or mail us on customerservice@vsnl.co.in. We will be delighted to assist you.
Warm Regards,
Prasanna,
Customer Service,
TATA Indicom.
—–Original Message—–
From: chandanp@eth.net [mailto:chandanp@eth.net]
Sent: Friday, August 25, 2006 5:30 PM
To: Customer Service (Retail-India)
Subject: Re: FW: FW: Disconnection of DSL - Application No: 712703
How many days shall I expect to get a reply for my mail.
—– Original Message —–
From:
Date: Tuesday, August 22, 2006 8:37 pm
Subject: Re: FW: FW: Disconnection of DSL - Application No: 712703
To: “Customer Service (Retail-India)”
> Hi Ankush,
>
> Thanks for the reply. May I now what is the pending amount I have
> to pay ?? With best of my knowledge the connection is not working
> since 12th June 2006 (Ticket # 3704729 closed on 14 June without
> my consent) , (Ticket # 39366 cteated on 16 June and closed on 24
> July Without rectifying the problem)
>
> To Sum up the link is unavilable for more than 70 days. Hence I
> shall be given downtime credit for 70 days (Please see the ticket
> number and its resolution). Based on this, please give me the
> downtime credit.
>
> A new ticket # 444292 - 22 August - 8:30 PM, Related to Downtime
> credit. Your quick reply in this matter would be highly
> appricaited.
>
>
>
> Regards
>
> Chandan
>
>
> 3618065 - Compliaint raised on 25th May 2006 for non connectivity
> to internet.
> (Customer Care : Hema confirmed that no bill would be charged if
> the link is down - 27/05/06 0841 hrs)s
>
> connectivity restored on 2nd may 06
>
> 3664988- Connection no working since 4th June, finally complaint
> logged on 6th june 0012 hrs.
>
> 8th june - Connection restored , but the link stopped working at
> 2300 hrs
>
> 3686164 - 8th June for non connectivity
>
> 3704729 - 12th June, problem with connectivity (20:43)
> Connection restored on 10th June
>
> Called to CC on 13th june at 5:03 PM for follow up - no
> satisfactory responce.
> VSNL
>
> 39366 - connection not working since 16th June, Finally logged the
> call on 17th June at 10:00 AM
>
> 202896 - Regardin Downtime Credit 21july2006
>
> 24th July 4:45 PM - ticket 39366 closed without my consent
>
> 219558 - Regarding the problem with the link, mentioned the
> earlier ticket (Ticket escalated to higher management)
>
> 253616 - 28th July - 6:45 PM, New Ticket opened - problem no link
> status (Ticket closed without my concent)
>
> 274152 - 1st August - 8:30 AM, New ticket created - problem no
> link, assurance given to resolve on top priority basis
>
> 300566 - 3rd August - 9:42 PM, Regarding Link Problem
>
> 308642 - 4th August - 8:24 PM, Bill dispute
>
> 353354 - 10th August - 7:40 PM, New ticket created - problem no link
>
> 353516 - 10th August - 7:55 PM, Connection De-activation
>
>
> Finally link restored on 18th August 2006 at 17:00 hrs
>
>
> 415440 - 19 August - 10:45 AM, Related to no link and downtime
> credit from 18th June - 18Aug
>
> 444292 - 22 August - 8:30 PM, Related to Downtime credit
>
>
>
> —– Original Message —–
> From: “Customer Service (Retail-India)”
> Date: Tuesday, August 22, 2006 10:38 am
> Subject: FW: FW: Disconnection of DSL - Application No: 712703
>
> >
> > Dear Mr. Chandan,
> >
> > Thank you for allowing us to be of service to you.
> >
> > With reference to your email, we trust the needful has been done
> > regarding your internet downtime credit and the problem has been
> > resolved after the assistance provided by our Customer Service
> > Executive.
> >
> > Thank you for your time and patience.
> >
> > For any further assistance, please feel free to contact Customer
> > Servicehttp://www.tataindicombroadband.com/contactus.html
> > ( the link
> > contains the location wise contact numbers ) or mail us on
> > customerservice@vsnl.co.in. We will be delighted to assist you.
> >
> > Warm Regards,
> >
> > Ankush,
> > Customer Service,
> > TATA Indicom.
> >
> > —–Original Message—–
> > From: chandanp@eth.net [mailto:chandanp@eth.net
> > ]
> > Sent: Friday, August 18, 2006 10:34 PM
> > To: Customer Service (Retail-India)
> > Subject: Re: FW: Disconnection of DSL - Application No: 712703
> > Importance: High
> >
> >
> > Why the hell I’m getting the bills. The connection is not
> working
> > since18th June 2006. Please check the attached bill.
> >
> > Chandan