My experience with TATA INDICOM
My experience with TATA INDICOM has been frustrating to be the least. i will never take broadband from it again.
My account shows 30 MB left and these people wouldnt let me use it. If I try to open a website it routes to their website asking to recharge.
I have paid for every MB i have bought,its my right to use it? how can they stop me? where are the customer rights? is there any way for redressal of my grievance.
2 Comments:
I have been frustrated beyond explanation to get my connection back after some fault in my area. The engineers are the "Ghosts who Walk". You dont see them (work) at all. But you keep hearing about them from the Customer Support all the time. They work only 10-6. (I too would like to work there at any cost)
After chasing the customer support ( a misnomer), I tried to find out if there are any other numbers where you can air the complaint.
Not surprisingly, no such number existed. Always go to customer support.
I started off by calling their head office who gave me couple of numbers to start. Following the lead, I managed to get some more numbers and names. Here they are:
All numbers are MUMBAI
Corp. Office: 022-66578765
corporate connections
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Nirmal Bhatt & Awanish Singh
nirmal.bhatt@vsnl.co.in
awanish.singh@vsnl.co.in
Customer Support in VSNL Corp. Office
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Ms. Vaishali
022-66101176/022-66101246
I got the first call after calling Ms. Vaishali's office. (After 3 days)
Another number from where technicians are deputed.
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022-67250837 (Brijesh)
Brijesh doesnt pick up phones unless you push him (hint: call Ms. Vaishali :-D )
cheers
To whomsoever it may concern
We got fed up with your service.Kindly refund us our money for hosting our website www.hotelhighwayresidency.in
so, I can purchase hosting from other hosting company. I have purchase my domain fromyou which is valid till 16.03.11 & hosting is valid till 16.03.14 kindly refund the amount if not possible please credit the amount to my broadband account as everyday I have to complain. I have complain on 14.08.10 my complain no. 12722992 20.08.10 complain no. 12754698
If my problem is not short out I will lodge the case against your company in consumer court as well as in normal court for mental harrassment I am getting due to this.
I am trying to get the mail ID of chairman to send this mail that this company is shame for your brand.
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