TATA SKY

THis is to bring to your attention that, i am the user of net beyond 6yrs right from dial-up of disnet.
Now recently Jan 28th a person calld ABASS from yr TATA SKY (which i dont know) has approached me for renewal pack.
Since i am working for a very reputed bank and i doing research projects i depend mostly on net for my projects
I have opted for Surf Power 3750 - 3 months validity - 1602.
The concerned person called ABASS - 9245819936 has come down and collected the exact appropriate cash and without delivering the pack, he promised to renew it within 30 mins - but hand overed receipt which bares s.No 6793822.
AS always when i was surfing net, i felt net speed too slow and when i checkd with TATA broadBAND- i am shocked since instead of renewal of 3 months pack of 256kps speed my connection was renewed with ONE MONTH PACK of 1-64kbs.
On realizing this fact, i immediately called Mr Abbas and claimed he promised he would rectify on 4th Feb 2008, which is yet to be turned up for him. I also called 92442-22212 where i got very hatered reply having no concern towards the customers.
Now, i have decided this to take up very severely when i am not responded immediately on this case.
I strictly warn the concerned officials for overlooking such mistakes in your organsiation where service to customers is neglected through this forum