Broad Band connection at Hyderabad

From: Muralidhar
Date: Saturday, August 12, 2006 8:34:36 PM
To: customerservice@vsnl.co.in
Subject: Broad Band connection at Hyderabad
Folks,
The complaint resolvance services at Hyderabad are lousy, to say the least. I had lodged a complaint on 9/8/06 (complaint no.343732 ID:murali33310) and followed it up till date, at least twenty times. I had also spoken to Mr.Sunil (Executive - Mobile no.9246200468), who promised resolvance by day’s end yesterday; but nothing has happened. Your technical team members were expected to call me, but I have not received a single call. Today is the fourth day without internet connectivity & I have got nothing but parrot-like words from your call center.
Don’t you agree that the service is lousy; besides loss of time & money, the whole experience has been frustrating. I was reluctant to go for VSNL Broad-band, owing to my previous experience with dial-up. But I was convinced by your executives tall-talk that things are different at VSNL now & complaints would be satisfactorily addressed within 24 hours. And now, your call center executives tell me that the commitment was to “address” & not necessarily “resolve”. The named executive (Sunil) promised to call me back & give the contact number of the top honcho for VSNL at Hyderabad but he didn’t bother to call. Wonder how VSNL goes about tom-tomming that they are the best, given this state of affairs. Total lack of ethics & customer unfriendly approach, I should say.
I would appreciate if this e Mail is forwarded to Mr. Ratan Tata & the CEO of VSNL. Needless to say, you have one angry customer and I intend telling everybody from the roof-top that even services from Govt. departments are better (now) than VSNL. So much, for Mr.Tata’s stated dynamism!!
S.Muralidhar