THIS COMPANY SHUD BE THROWN AWAY IN THE DUSTBIN…
You people were telling ur tataindicom broadband speed experience and i m sharing u my awful experience with tataindicom. In july, 2006 i had applied for the broadband connection thru internet cos according to them they are fully automated and they do as per so called hi-tech industry norms and as per them customers no need to keep on wasting their money in long Q in order to speak with the customer care so they had started solving all the query thru internet. So, I had also filed up a form in order to avial the broadband connectivity from the website http://myaccount.tataindicombroadband.in/MyAccount/ApplyNow.do. The system generated a enquiry no. for me which was 879165 and i had been asked to wait for next 72 hours meanwhile their sales and technical team will do the concern enquiry regarding the connection availabity and parameters in my area. but that 72 hours never came. they keep me on waiting.. i had written alot of mails but no reply even i had spoked with theh customer care but again they promise me to wait for 72 hours and then nothing had happened. Then i had re-registered myself for the broadband connection with my enquiry no. 868874 and imagine what the same story. now from july it is august but their 72 hours never came when i had complained them suddenly one day i got a shocking e-mail from the customerservise stating that i had requested to the sales teams to cancel my broadband connection. I was about to faint when i read this pathetic weired and stupid type of email from them and then i again wrote a email to them and spoke with the customer care keeping my vocal cord voice very raised and hard. Then he ha asked me to again registered for the broadband connection (for the third time and in the month of Septemer ). On 24th of september i had again register and the enquiry no. was 908332 and since till date again no news….
I HAD NEVER SEEN SUCH A PATHETIC WEIRED, CUSTOMER SERVICE IN THIS WORLD. THIS COMPANY SHUD BE THROWN AWAY IN THE DUSTBIN…
2 Comments:
I had a recent experience with Reliance (Aug 08). Right from day 2 after the installation, I was never able to browse. I kept on religiously raising tickets, hoping that the number of tickets might induce some sensible tracking manage to look into this. I used the worst vocal communication to the supporting guys, but to of no avail. I got very much disugsted with these guys. I had to terminate the connection. But till now those lazy bones have not come and to pick up the equipment. God only knows why he brought these disgusting useless good for nothing guys. Please do not rely on Reliance. Promises are high support is horrible and a horrifying exp for the end users.
I had a recent experience with Reliance (Aug 08). Right from day 2 after the installation, I was never able to browse. I kept on religiously raising tickets, hoping that the number of tickets might induce some sensible tracking manage to look into this. I used the worst vocal communication to the supporting guys, but to of no avail. I got very much disugsted with these guys. I had to terminate the connection. But till now those lazy bones have not come and to pick up the equipment. God only knows why he brought these disgusting useless good for nothing guys. Please do not rely on Reliance. Promises are high support is horrible and a horrifying exp for the end users.
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