VSNL Broadband connection.

Dear Friends
Ithink we are all sailing in the same boat as far as VSNL Broadband connection.
Whant intrigues me more is the way their CSD is working.We can not at any point reach above the callcenter personnel.Even the CS person visiting your houe/Office does not have proper ID.
Even for downtime credit we have to be at their mercy.
regards
desikan