VSNL dial up connection

Since 1999 I have been having VSNL diap up connection. There was a balance of about 30 hours. But the period of validity was about to end in February 2006 or so. VSNL asked me to have a renewal package. I opted for 50 hours with its validity upto July 2006.Before leaving for US for a stay of six months in April 2006 , I sent a mail to customer service of Tataindicom. I got a reply stating that I can have a broadband or dial up package soon after my return and have the balance lying in Dial up transferred. On Novmber 2006, Tataindicom VSNL representatives approched me. When asked, they said that the balance in Dial up will be transferred to Broadband. I opted for a broadband connection on 9.11.2006. When mailed, I received from customer service a mail stating that the balance in dial up has been transferred to broadband. On the contray the Usage details did not reflect the transfer of balance. Customer relations executives in Tataindicom VSNL speak in different voices at different times. One executive says it is transferred. Another says there is no balance to be transferred. Another says they do not have the details.I asked Tataindicom to furnish the name, designation and address of the designated officer under the Right to Information Act. Everyone in Tataindicom parades his/her ignorance about the existence of such an Act. As a matter of fact, information about the Right to Information Act was provided by me to them. Customer service, corporate social responsibility, customer’s supremacy are all jargons pressed into service to cheat the gullible customers. It is unfortunate that there is a hidden agenda even in a Company under the Chairmanship of Mr Ratan Tata(which he may not be aware of) Besides the customer service units, there should be a GRIEVANCE CELL. All e-mail IDs of Tataindicom executives shown in websites are outdated. When they do nt even update these details, how can one hope for upgradation in technology? Broadband speed adopts the gallopof a snail. Connections fail at regular intervals. Customer service sheds crocodile tears.Tataindicom just cares two hoots for customers. It is again unfortunate that they are not aware of the fact that RETAINING CUSTOMERS IS CHEAPER THAN ATTRACTING CUSTMERS. Is it not GOODWILL THAT IS SEEN AS AN ASSET THAT NO MARKET FLUCTUATION CAN TILT. IN TATAINDICOM, it looks as though they have taken the first decision not to take any decision. Mr Ratan Rata should create a GRIEVANCE CELL so that customers with genuine complaints can by-pass customer service (as a matter of fact it is customer disservice) and reach him. TATAS WHOSE HAND WE WANT TO HOLD DESPITE THESE HURDLES. HELP US TO HELP YOU. LET US WORK TOGETHER AS PARTNERS IN PROGRESS. The ball is now in Mr Ratan Tata’s court.