customer service of Shameless Tata

Below is reply i get from customer service of Shameless Tata..Tata has started kind of dance bar…looting customers…
—————————————————————————————————————-
Dear Mr. Rajmane,
We regret the inconvenience caused to you.
We have verified our records and found that your account balance is Rs.1117/- left in your account. We would like o inform you that, there will be no refund for the Prepaid Broadband connection. In this mean while we would like to inform you that, you can utilize your amount by using Dial up back up. Your Dial up service automatically gets activated when you register for the broadband service. In case the dial up service is not activated by default, you need to activate the same. For activation of dial up service go to the website/My Account/My Services and choose Dial up activation. The password for accessing the Dial up service is same as the broadband access password.
Once you have activated the Dial up service (if not already default activated), you need to download the Tata Indicom Internet dialer. Click here to download
After downloading the dialer you can start using the same for accessing the Internet.
For more information please find the FAQ’s Link for Dial up back up:
http://www.tataindicombroadband.in/RoamingDialup_faqs.html
For any further assistance, please feel free to contact Customer Service http://www.tataindicombroadband.com/contactus.html (the link contains the location wise contact numbers ) or mail us on customerservice@vsnl.co.in.
We will be delighted to assist you.
Warm Regards,
Madhu,
Customer Service,
TATAIndicom.
—–Original Messa ge—–
From: Mahesh Rajmane [mailto:m_rajmane@yahoo.com]
Sent: Friday, May 11, 2007 8:42 PM
To: Customer Service (Retail-India)
Subject: Re: FW: FW: consumer grivence
Hi,
You reply doesn’t answer my question?
What happened to my money? Am I going to get it back..
or its simply gone down the drain?
Thanks,
Mahesh
— “Customer Service (Retail-India)”
wrote:
> Dear Mr. Rajmane,
>
>
>
> We understand your long standing association with us.
>
>
>
> However we would like to bring to your attention that as per the
> feedback of the technical team we would like to inform you that we
> cant provide you the connection due to building permission problem.
>
>
>
> We truly regret for being unable to comply with your request.
>
>
>
> We appreciate your concern in providing us your views on our service
> which is a valuable input for us to improvise on the way we function.
> We would like to emphasize on the fact that you are a valuable
> customer to us and request you to grant us an opportunity to serve you
> better.
>
>
>
> For any further assistance, please feel free to contact Customer
> Service at http://www.tataindicombroadband.in/contactus.html
>
> (the link contains
> the location wise contact numbers) or mail us on
> customerservice@vsnl.co.in . We
> will be delighted to assist you
>
> Warm Regards,
>
>
>
> Tina Mukherjee,
> Customer Service,
> TATA Indicom.
>
>
>
> > —–Original Message—–
> From: Mahesh Rajmane [mailto:m_rajmane@yahoo.com]
> Sent: Thursday, May 10, 2007 8:42 PM
> To: Customer Service (Retail-India)
> Subject: Re: FW: consumer grivence
>
>
>
> Hi,
>
>
>
> I (rajmanem@vsnl.net) had asked from shifting my
>
> account and registered complaint regarding same.
>
> After feasibility study i was told that this will be
>
> done in 48 hrs of time. Condition was that i have to
>
> renew my account.
>
> I did renewal and i shifted to new place. And its been
>
> 2 months, iam still waiting for broadband service to
>
> shift.
>
> My renewal (per quarter) is about to end. And once the
>
> period is over, iam sure you will ask me to renew the
>
> account again.
>
> “I don’t have service yet :(”
>
> And you said that till my complaint is heard, ill not
>
> be charged. I logged in to my account and it shows
>
> that money is decreasing on daily basis!!!
>
> Now what am i suppose to believe?
>
>
>
> Thanks,
>
> Mahesh