Tata indicom broadband customer service is PATHETIC

Tata indicom broadband customer service is PATHETIC
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Let me pen down the last 2 experiences that I had with tata indicom internet connection that I have, at my Chennai suburban home.
First time we had a disruption was in May 2007, and it was reported by the CS people there was a cable cut near our area. I kept on calling them day after day, and there was just no real update about what is the progress of when the issue will be resolved. I just got mad with these responses, but of no use. The connection was restored only on the 12th- imagine …12 days to repair a cable cut in the locality!!! After repeated plies i was given 12 days credit to my prepaid plan. But who will compensate for my last 12 days grief of not having a net connection for which I had paid???
2nd and similar problem happened during last friday. Similar experiences follow, and this time any response from the tech person came only on the 5th day, saying they have restored. Till then i had no clue of what is happening-other than what i heard it as a cable cut , and no sign of when it will be restored, ya of course- ‘it will be corrected in 10 working hours’ still remian.
Other than these loong cuts, we regularly have minor disruption of the connection EVERY day atleast once or twice.
i dont think any other internet connection will be having so many issues that comes along with it free, according to whatever i have heard from my friends who are using other ISP’s services.
tata indicom customer service is PATHETIC is the plain summary.
My bit of advice: Dont ever go with tata indicom UNLESS u dont have any other GO in your locality. I had to, since BSNL was not giving new connection during april 07 in our area, airtel was not providing service in that locality during that time :-(. i have heard from my friends that airtel has got very responsive customer service. Any one going for a new connection- be advised of this, and do confirm from your friends/locale.