Sunday, August 13, 2006

I have been following these buggers for more than 2 months

I have been following these buggers for more than 2 months, but nothing had happened till date. Finally, I had given an application for disconnection. If any of you know the mail id or contact number of the CEO, please let me know, so that I can mail my list to him. And also let the CEO know that their employees are taking TATA INDICOM for a ride.
Following is the list of Complaints and the solution:
========================================================
3618065 - Compliaint raised on 25th May 2006 for non connectivity to internet.
(Customer Care : Hema confirmed that no bill would be charged if the link is down - 27/05/06 0841 hrs)s
connectivity restored on 2nd may 06
3664988- Connection no working since 4th June, finally complaint logged on 6th june 0012 hrs.
8th june - Connection restored , but the link stopped working at 2300 hrs
3686164 - 8th June for non connectivity
3704729 - 12th June, problem with connectivity (20:43)
Connection restored on 10th June
Called to CC on 13th june at 5:03 PM for follow up - no satisfactory responce.
VSNL
39366 - connection not working since 16th June, Finally logged the call on 17th June at 10:00 AM
202896 - Regardin Downtime Credit 21july2006
24th July 4:45 PM - ticket 39366 closed without my consent
219558 - Regarding the problem with the link, mentioned the earlier ticket (Ticket escalated to higher management)
253616 - 28th July - 6:45 PM, New Ticket opened - problem no link status (Ticket closed without my concent)
274152 - 1st August - 8:30 AM, New ticket created - problem no link, assurance given to resolve on top priority basis
300566 - 3rd August - 9:42 PM, Regarding Link Problem
308642 - 4th August - 8:24 PM, Bill dispute
353354 - 10th August - 7:40 PM, New ticket created - problem no link
353516 - 10th August - 7:55 PM, Connection De-activation

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