dear tata indicom so called broadband service

dear tata indicom so called broadband service

I have been facing frequent problems and despite my complaints, tataindicom broadband services is not waking up.

Before I state the complaints please understand we are not a novice! we know our onions well and know networking inside out (ask your engineers who visit us) - we know how to clean up cookies, delete temp files, restart computer so that your services may function ( But we still cant understand why we need to do that at all ???)

1) The connection breaks frequently, we are using this connection in our office sharing it over a proxy, the connection node is at our common server, if there is no activity on that server ( and why should there be any activity on the server?) The session times out in 600 seconds.

Why should it timeout for an unlimited connection??? We want uninterrupted service that we were used to getting from mtnl dial up unlimited - once we logged in the morning - we would only log out in the night. Period.

2) You obviously did not take tabbed browsing into consideration when you designed this service, most browser - firefox, opera, even IE7(to be released), deepnet use tabbed browsing. If we open a tabbed browser without logging in Your broaband page takes over every tabbed page with no "back", imagine losing 30 pages to your broadband page. If you are promoting IE then forgot it, it is the most backdoor ridden, trojan holed browser available today . Please get your act together on this and forget the pop up page, we have anyway barred all pop ups.

3) Your service keeps on wanting us to "pay" - renew your account is what we have seen twice in last 15 days for a full day at stretch - more so when our account will expire in April 06. and on top of that there is no reimbursement for the day lost for your mistake (Read your billing section mistake)

4) Your service sleeps off, for 5 minutes at a stretch, frequently during the day, then appears magically, we dont know where it goes off to - sleeping may be.

Now I am going to send this email but I will first check through IE whether the connection is still there, then pray that this email goes.

(when I checked in IE your service was not there , see how good I have become at this game)

Sufferingly your

Amit