tata indicom broadest baja hua band

please find a copy below of my mail for tata indicom broadest baja hua band…. hahaha
Sir,
I have already paid in advance. SO i need a refund.
I have gone back to the Golden Era of Sify whose service is not as erratic as yours trust me. There time for resolving the issue is quite quicker then yours and their helpline takes 2 mins maximum to reach out their CCE.
Calling uo tata help line takes atleast 15 calls ” your approx wait time is more then 12 mins so call again laters” and then 25 mins for cce to come online. That makes the calculation roughly to 50 rs everytime getting connecting for help. and the cost of broad band becomes so high that one has to think twice before calling help line.
To add more to it there is no one called as responsible in your customer feedback team to revert and despite sending some 15-20 mails. Not even a single mail is replied to. The harasment the customer has to go through is really very high.
Your down time exceeds all limits and has broken all the records till date or should i put it as it has been the best disconnection of broadband i have ever got.I would like to bring in record that other than the frequent disconnections, which was a major irritant, from 9th may 2006 there was no signal. Complaints with your customer service were lodged continuously over a period of 24 days, but to no avail. The service guy comes sees the connection and tells me that see sir its working fine and then when he is gone the connection also starts to flicker like a candle light and then goes away and then again its the process of getting connected to help line and this vicious cycle keeps on repeating for some time and after some time the some pple in the circle go out and then there is only a the customer and the help line and no one else appears.
I am also forwarding this mail to all known guys in IT industry here in Ahemdabad. Lets hope they dont make there customers run away becuase of the pathetic service experience i have gone through.
I have renewed my connection with sify also.
Oops i forgot to mention the
Login ID nitin31monga@vsnl.net
thanks
Nitin Monga
Below is a copy of mail sent by some one site… http://sifybroadband.techwhack.com/239/tata-indicom-broadband-user-experience/
Please do check this site and you will see what you are all about…
It would have been appreciated if there was any honesty in such mails as offered by your distant / remote claims .The conerned department and even your department are all the same , when it comes to poor management and irresponsible conduct . 20% of the time ur service does not work and shows h/w fault . 3 times i get contradictory statements , that the link is on or not and finally , a team leader refuses to take ownershipby saying that he can not call back !! What do i think of u? do u really want to know? I think that u people are the coolest and the most amazing lousy professionals when it comes to giving excuses and sending rediculous mails mentioning concerned department and action plans without any timelines !!