I am also facing lot of problem with TATA

I am also facing lot of problem with TATA on 29/3/07 I have booked a connection for my house with a writen assurance that i will get the connection within 4 days today is 27 April 2007. I am fedup with call centers and calling there area manager Bownpally Hyderabad area. Now they have started misbehaving with me. And they are saying I should take back my money this is a nw kind of monopoly whic I have not seen even when Dept. of Telephone use to provide Telephone. Hop less TATA hop less people hopless service

Am sick of seeing her on TV

Am sick of seeing her on TV. Somebody should take that phone and …
I’m sure a parody home video would do well, with the camera on the phone’s signal strength indicator instead of that air head.

no satisfactory reply are given by people who takes complain

We do not understand why such a big comapny do not have any contact nos for Mumbai, we have to complain on 60607070 and this no is at Pune and no satisfactory reply are given by people who takes complain.

We Indian’s have been consumers of TATA for decades

Hi all,
We Indian’s have been consumers of TATA for decades.
It has become habitual of TATA’s to cheat their customers with substandard services and supports.And they are getting away free in the absence of proper consumer laws.
If you are planning to by a TATA product please read the review on it.
Only way to make them pay is to stop buying their products.
Visit the web page below.
http://groups.google.com/group/customers-cheated-by-tata
Join the group to avoid losing your money buying substandard products from TATA.
Also join the group and share your experience so that others can save money.
Hope consumer unity will make them better
Baba

Never ever opt for TATA Indicom

Tata Indicom is doing a BULL************ work …
Worse than the worst customer care services !!!
Never ever opt for TATA Indicom

taking consumers for a ride

Seriously companies are taking consumers for a ride and on top of that they get what they want.
I applied for a TATA indicom broadband connection in Hyderbad near to hitech city on 1-st of March . They took my application and kept assuring me that it would be installed in 10-15 days …but after waiting for 45 days i gave up.
When i spoke to the area manager( Mr. Gandphati Bhat) of tata indicom about it , he said , Dont worry you will get your money back ! After waiting for 45 days .
I still got the appliaction receipt from them .
I am planning to go to consumer court.

I have a tatabroadband connection

Dear Sir (Tata Call Centre),
I have a tatabroadband connection activated on the 8th and since day one the link is down (It shows as LAN connection unplugged.
All my complains since then have fallen on deaf ears.
It was promised that it would be resolved within 24 hrs and it past more than that and I am sitting beside my computer twiddling the thumb waiting for a magic wand to appear and get my connection rectified.
This is the kind of pathetic service that is being provided by a company which promises whole lot but delivers zilch.
I have taken a firm decision this time to move over to trusted old MTNL with their ADSL broadband connection at least for any problem I can walk over to the local exchange and set things moving while with Tata Broadband’s call center handling complains who are highly paid just to listen to customers grievances and do nothing but provide a set of answers from their ready to read list of answers.
Aggrived Tata Broadband User

NEW CONNECTION

I WANT A NEW CONNECTION, PLEASE TALK OF YOUR TO ME MY MOBILE NO.9818557180

‘wonderful’ experience as a Tata Indicom broadband

Here’s my rant and rave about my ‘wonderful’ experience as a Tata Indicom broadband customer… This is the email I wrote to customer service, and needless to say I’m waiting for a reply, leave alone restoration of my connection!
———————————————————–
To who it may concern (I hope there is someone reading this in the first place… )
I am an existing user of your broadband service (tata Indicom) and want to bring to your notice the extremely callous and lousy service that I have received so far.
On Thursday 5 Apr , my account balance ran out .. This was at a time when I was in the middle of work, and needed a recharge immediately.
I called up Customer Service @ 022-67990121 and was told that there was no way to recharge online or via phone or credit card as these services were not available. The only option was to place an order and a sales rep would deliver the package with the new pin number within 48 hrs.
Today is 10 th April, almost 120 hours after I placed the order and I’m still waiting
You call yourselves pioneers in the field of technology and are yet to have a way to accept credit card payments, considering that there are much smaller establishments like grocery shops and hair cutting saloons where one can swipe a credit card these days.
Despite my frustration at having to wait I agreed and placed the order on the night of 5th Apr expecting the new recharge PIN number by Saturday or Sunday at the latest. I need Internet access mainly for work , since I support my users in Sony Pictures , Los Angeles and I could have lived without internet over the weekend.
I called up Customer Service again on Sunday, and was politely asked for my account details and informed that the delay was due to some inexplicable reason, a note was added to the order number to expedite the dispatch and I would be getting the package as soon as possible ( they should have also mentioned that Urgency for Tata Indicom is usually a matter of days)
Having not recd the recharge on Monday as well, I called up Customer Service a total of 12 times , between 10 AM and 10 PM. Everytime I heard the same helpless voice on the other end and everytime all they did was add one more Urgency note to my order… Surely the person or deptt that was supposed to read that order was not reading it, because there is no way I can explain why a person would not do his job even after reading 6-7 expedite notes on one order!
I tried my best to talk to the Team lead or manager level person at the call centre who would tell me what the delay was for.. And every time the standard responce was the managers were in a meeting, or they were not available…When I called up after an hour expecting this goddamned meeting to be over, I was told the managers had already left for the day… Guys - stop wasting time on your tea and smoke breaks which you so affectionaltely call ‘meetings’ and get some work done. Try to understand the trauma and agony of the person on the other end of the phone.
After a lot of coaxing and threats I was told all the level 1 execs report to a certain Praveen Rai who unfortunately holds the position of ‘Team L:ead’ .. As I can see, the team lead is not around most of the time .. I was never transferred to him, and as per your policy ( another Tata Business Excellence Model norm I suppose ) , no one would share his number with me .. I gave my phone number and pleaded that he call me to hear me out .. and let me know what heinous crime I did to get such service, but obviously he’s still busy in his meetings
After wasting hours banging my head against a blank wall, I’m yet to receive even one phone call from anyone in TataIndicom….or anything more useful for that matter… even if it was to say they coudnt find my address, and so could not deliver the bloody PIN number !
It is 4.30 PM on Tuesday 10th Apr right now , and I’m in no better situation than I was on Thursday night.
This is gone way too far … and your callous attitude is unpardonable. I would have let it slide and used a net cafe , but please understand that my job involves sensitive financial data, bank transactions and the like.. Which cannot be compromised on a public computer,
I have decided to file a case in the Consumer court - for the mental agony , loss of productivity at work the monetary loss that I have suffered at your incompetent hands. Further more I am going to write about VSNL/ Tataindicom in all newspaper columns I can get to .. and dissuade my friends and family to NEVER consider this service..Please do not venture into such services if you have no idea of what it involves. The Tatas should have stuck to making rails and sheet metal, probably thats what they were best at.. .. And this comes from a person who’s a 3rd generation Tata Employee ..So it doesnt take a genius to figure out how pissed I am.
Inspite of all this I would appreciate an acknowledgement of this email .. I want this to reach senior management , someone’s ears who has a say , someone who feels hurt by my statements…or a remote possibility - someone who can kick others in the butt and get them to do their jobs seriously.

Hutch Prepaid to Tata Indicom Postpaid

Au Contraire my friend,
I have shifted from Hutch Prepaid to Tata Indicom Postpaid purely because of the price faults.. and i found TATA much much much much better. My Phone expense are at 1/6th the earlier price!

big scandal is going on in TataIndicom broadband

I suspect that there is a big scandal is going on in TataIndicom broadband billing dept chennai perhaps without the knowledge of top brass. I brought this to the notice of the customercare centre. As usual a set of standard replies such as ‘you are a valuble customer’ etc comes as reply instead of addressing to the grievance. My deposit has not been refunded since December 2006. I would like to go to the consumer court. Instead of lamenting in the blogs and forums is there anybody claimed heavy damages? I would like to hear the procedure.
Pl send your success stories. If all of us go to court and succeed either the company will mend their ways uprooting the fradulent people or the company could wind up once for all
nagarajan

USA 1.99

hi ,
i would like to tell you guys one more thing about tataindicom broadband . that is they are charging more than one show on there tariff plan.
according to there customer & website if one make call to usa (america) under Standard rate plan ,charges are like :-
USA 1.99
USA-Alaska 3.99
USA-Hawaii 3.49
USA-VirginIslands 5.99
that means if you are calling in centarl america like newyork it will be 1.99
you can check this on:-
http://www.tataindicombroadband.in/access/services/tariffs_standard.htm
were as, they are charging 2.99 , as they have charge me 2.99 per minute when i called my family people in newyork
Have called them number of time but no proper answer is given by anyone
Any how i sick & tired of complainting … its the alert to all the friends those are using tata net telephoney

TATA Indicom guys are POOR

TATA Indicom guys are POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR POOR
Service Provider.