I am not able to connect to internet

My problem is that I purchased a tata indicom walky to access internet and from the day one I am not able to connect to internet. I complained to the customer care on 19th jun 2006 and an engineer visited me on 20th, he told me that the COM port of my machine is not working properly. on 22nd I arranged and demonstrated to him that the COM port is perfectly fine and is working there is no problem with it then he promised me that he will be visiting me on sunday with a laptop to check the exact problem, which he never did, I raised another complaint and he visited me yesterday and said this problem is beyond his capabilities and somebody senior will be visiting. I just want to know when can I get my issues resolved, or should I say will I get this issue resolved.

It seems he wants to give TATA Indicom a Clean Chit

I have not understood what Mr Anand wants to say. It seems he wants to give TATA Indicom a Clean Chit, just because there are bigger crooks in the block. So in his comparison, since TATA INDICOM is a smaller crook (as he makes it sound) we should be happy with it. Mr Anand, we are not anti Tataindicom or pro reliance. We would be equally critical on whoever and whichever ISP is there with unfair customer orientation. Please note that we are not one of those students who would come back happily after failing a math test because others too have failed the test!!! Hope you understand the point. We would be critical on wherever there is our monetary stake involved.

Also I have to seek your clarification on what you mean by, “… know they will take care of the customers, though there are some issues at this point in time.” Do you think TATA INDICOM or any one would bear with us even for a day if we say that there is some issue currently with us and we will make the payment little later, shortly. ??? Why should we then bear with them?

You sound to be a TATA INDICOM loyalist or an employee and hence you are speaking Indicom’s language. Will your Tata Indicom compensate for their appalling service that they are providing even when a customer pays thoughh his nose?? Awaiting your comnent.

I have been using Tata Indicom for about 5 months

I have been using Tata Indicom for about 5 months and it is thus far the worst service I have ever received in India/world. Normally it is down and on top of it they make you pay more for their worst service.

For example, I used to renew my service using credit card and they come back and say that they never know that I have paid. Eventually, I had to report them to my credit card company to get the money back..it is a total waste of time and money to use their service.

Beware and try some other service instead of using Tataindicom..of the 5 months I used their service atleast 2 months was spent without internet connection and I had to call the customer service atleast 20 to 30 times for every problem before a solution is reached. Everytime I call the customer service, I need to start from the beginning as if they do not know anything on what happened.

If someone has more time and money to waste then they can go for this service.


Thanks

I applied for TATA INDICOM VSNL BROAD BAND SERVICE

I applied for TATA INDICOM VSNL BROAD BAND SERVICE on 17^th
of June. The very next day I get a call from some Sunny Ahuja
(representing VSNL from National Computers based at Satya
Niketan Tel 09350256673 and 01132483255) who says
that he’s also staying at the same place as in munirka
(where I live in New Delhi). An executive named Atul Srivastav lands up at my door with schemes/ I write him a cheque for 699/- and Mr. Sunny Ahuja  promised me that the same would be
installed with in 2 days. Today after one week neither the cheque
has been encashed nor Mr. Ahuja
picks up his phone and trying the customer service is a joke. I tried calling
their Delhi No. 66500121 and got only one response “executives are
busy” for 12 minutes so I hung up. I sent a mail to customerservice@vsnl.co.in  I didn’t get any response. Wont you call it height of inefficiency.

 

Ranjeeb Sarma

33 D Ground Floor (right side) Near Gurudwara

Munirka New Delhi 110087

Ph: 011 52398144; M: 9350162381

TATA Indicom (VSNL) are providing very poor services

TATA Indicom (VSNL) are providing very poor services. Most of the times, link remains down. Customer Support is worse. If your link is down on weekends then n body will come to attend. It will be operable on Monday (If you have the good luck, otherwise god knows…)
Totally unreliable. I am the customer and I am bound to use cyber cafes dues to urgency of my work.
DO NOT TAKE TATA INDICOM BROADBAND.
Thats what I recommend to my office colleagues and friends.

I applied for TATA INDICOM VSNL BROAD BAND SERVICE

I applied for TATA INDICOM VSNL BROAD BAND SERVICE on 17th of June. The
very next day I get a call from some Sunny Ahuja (representing VSNL from
National Computers based at Satya Niketan Tel 09350256673 and
01132483255) who says that he’s also staying at the same place as in
munirka (where I live in New Delhi). An executive named Atul Srivastav
lands up at my door with schemes/ I write him a cheque for 699/- and Mr.
Sunny Ahuja  promised me that the same would be installed with in 2
days. Today after one week neither the cheque has been encashed nor Mr.
Ahuja picks up his phone and trying the customer service is a joke. I
tried calling their Delhi No. 66500121 and got only one response
“executives are busy” for 12 minutes so I hung up. I sent a mail to
customerservice@vsnl.co.in  I didn’t get any response. Wont you call it
height of inefficiency. 



Ranjeeb Sarma 

33 D Ground Floor (right
side) Near Gurudwara 

Munirka New Delhi 110087 

Ph: 011 52398144; M:
9350162381

Complaints related to TATA are more to do with providing connection & Customer Care

Hi All,
I have been going thru the comments posted on this site ( across various operators ) . If I have to draw conclusion out of all these complaints, following facts are obvious
1 . Complaints related to TATA are more to do with providing connection & Customer Care .
Other hand if we look at Airtel, Reliance complaints are more with fabricated bills, coupled with service issues.
I GUESS LOOTING MONEY IS MORE DANGEROUS , THINK ABOUT IT.
2. TATA related complaints have started coming in only recently, howevr for others this is been a regular story.
3. Further, as all are aware TATA’s are known for their TRUST and CREDIBILITY in the market. Think about the contributions they have made to the society IISC, Tata Resaerch , Jamshedpur, AIR-India, etc etc
What is it that Reliance & others have given to this country, instead they were looting the resources of our mother India. Tata’s wanted to start a Aircraft Manufacturing unit in India , govt had turned down thier plans ( many such issues are known to the public of India)
Another incident that has happened recently , Tata’s were forced to move out of Idea, bcoz no company is permitted to hold stakes in 2 mobile companies.This has happened hardly a month ago, but now Reliance has announced their plans to enter GSM market along with CDMA. I am sure our politicians will amend the rules for Reliance.
Please go thru the following article , you will understand what is the damge Reliance, Hutch etc are doing to this country
http://economictimes.indiatimes.com/articleshow/1621912.cms
friends in a nutshell I am willing to give a chance to Tata Group, I know they will take care of the customers, though there are some issues at this point in time.
Tata’s makes India proud . Wish all the very best to Tata.

I have a tata broadband connection

I have a tata broadband connection.after reading the complaints on this site looks like i am not alone.
I thk customer support for tata is the worst.i really dont know how they find such “tech support”. they lie on your face.
In pune they wont trasfer calls to their manager or supervisor.
if there is a problem you have to call everyday.and the best part is they close the complaint without rectifying it. ao everytime its a new complaint and their lead time for a complaint remains less.
I really do no know how to make amends for the serious mistake.
i think the best thing remains good old dialup.
But i really really really hate tata brdband.pl my advise or request to any1 pl dont opt for it.

Has anybody faced issue with TataIndicom connection in Bangalore

Hallo everybody,
Has anybody faced issue with TataIndicom connection in Bangalore?
If so please let me know.
I intend to file a case against Tata Indicomm in consumer forum and it would be great if you can provide me with your comments and experiences. It will help in building a better case.
Thanks & Regards,
Pragya
PS:you can send me a mail directly at pandepragya@yahoo.co.in

prepaid connections not working since 15 days

TATA just sucks , prepaid connections not working since 15 days & i have been told that connection has been restored. i have lodged a complain in the consumer court..

U guys do the same

pease do not patronise tata indicom.

I have taken Tata Indicom on March 30th 2006. The connection was installed on 3rd May 2006. I was handed over a coupon for free gift which was a wrist watch. Till date, 23rd Jun 2006 it did not reach me.

There is no Internet connection for last 4 days. 23558282 xtn 1 would say ‘All our customer care execs are busy kindly be on hold’ after 3 minutes it says ‘please call back later’.

All my mails to: customerservice@vsnl.co.in has been read (Received Read Receipt Confirmation) but never replied. They are fleecing customer and it is a shame for Ratan Tata who is cheating the nation by heading an organization like Tata Indicom. As a customer, what can I do now? Am completely lost and feel dejected. Recently I gave up Walky telephone set. Please DO NOT TAKE TATA INDICOM. THIS IS A REQUEST TO ALL.

The Dealer who sold the connection has washed his hand off. Nilotpal Chatterjee, A TATA INDICOM executive from Kolkata does not take any call. Rajiv Guha is another sales person who would keep his cell phone switched off.

pease do not patronise tata indicom.

TATA INDICOMBROADBAND

I cant believe! a company like TATA INDICOMBROADBAND (VSNL)is dependent on bloody Local Cable Operators for installation and delevery of prepaid packages.I never got my prepaid pack on time whenever i required.Its pathetic!!!!! and really shamefull

BEWARE OF TATA-VSNL BROADBAND SERVICES

BEWARE OF TATA-VSNL
BROADBAND SERVICES

 

 

Dear Friends,

 

This is to bring to your kind notice
the apathetic attitude of TATA-VSNL Broadband Services towards their broadband
subscribers at Delhi. On 14^th June 2006, I found that my
internet connection is not working. I tried to lodge a complaint. The following
is an account of my experience;

 

1.  
I called up several times since morning to lodge a complaint at the only
number provided by them. However, every time I had to wait for 15-20 minutes to
get connected to their customer care officer (for lodging any complaint) but
could not speak to customer care officer. While you wait for the customer care
officer while holding the telephone line you have no option but to listen to the
boring stuff which boasts of 
excellent broadband services provided by TATA VSNL. Finally, in the
evening, I got connected to a customer care officer after holding the line for
about 25-30 minutes and he gave me complaint no. 30298. He assured me that the
problem would be fixed within 24 hours. I was informed that the telephone at
which I called up to lodge a complaint was not a toll free number but would be
charged at local rates.

 

2.  I
waited for about 2 days but found that nothing was done to fix the problem. I
called up again on 16.6.2006 at night to enquire about the status of my
complaint. Again I had to hold the line for about 25-30 minutes to speak to a
customer care officer. He could not let me know the status of my complaint but
only stated that the complaint was forwarded to the technical team. He again
assured me that the problem would be fixed within next 24 hours.

 

3.   I
again waited till 19.6.2006 but found that the status quo remained. I again
called up at several times at the only customer care number but could not be
connected to a customer care officer. Finally in the evening (at about 8 p.m.),
I was lucky enough to speak to the customer care officer again after holding the
line for about 25-30 minutes but she had no answer about the status of my
complaint. She just stated that the complaint was forwarded to the technical
team.

 

4.  
Having not satisfied with the answer, I searched for some other number
where I could get answer to my complaint. After searching the net (through dial
up connection) for about 15-20 minutes, I got some numbers of Delhi VSNL
(55501234 and 55501257) as well as Mumbai VSNL (56395153).

 

5.   In
the meanwhile, I lodged complaints via e-mail also (three times) but not
received any response.

 

6.  
The next day I tried calling up Delhi VSNL numbers but found the same out
of order. I called up at the Mumbai number but nobody was picking up the line. I
tried several times at regular intervals and finally someone picked up the phone
who was first annoyed why I did not call up
Delhi number. Somehow I managed to
convince him about my problem. He stated that the only thing he could do is to
provide me the landline number of Mr. R K. Khushu who is the Head/Chairman of
this Department at Delhi. I tried at
the number given (23747319) but nobody picked up the phone. I again called up
the Mumbai number who then  gave me
the mobile number of Mr. Khushu (9212175107). I called up Mr. Khushu at his
mobile number and informed him about my grievance. He stated that he would ask
Mr. Anil Malik who is the head of Customer Care at
Delhi to speak to me. After about 40
minutes, I received a call from Mr. Malik (9212154183) and I informed me about
me grievance. He assured me that he would get the problem fixed by next day.

 

7.  
The next day I found that the problem was not fixed and I tried calling
up Mr. Malik at his mobile number but found that the mobile was out of
reach.

 

8.  
The next day I received a call from TATA VSNL that my problem would be
fixed by the end of day. I also received their e-mail in which I was informed
that the problem would be fixed by the end of the day.

 

9.  
Nothing was done for another 2 days. Having lost my patience, I called up
again to Mr. Khushu on 24. 6.2006 and asked him whether they are competent
enough to deal with the problem. To this he suggested that if I am not satisfied
with the services of TATA-VSNL, I have the option of switching to another
Broadband Service Provider.

 

10. I wasted more than 10 days and finally,
instead of getting solution to my problem, I got this answer from the Delhi Head
/Chairman of TATA-VSNL Broadband Services.

 

Please suggest is it advisable to avail the services from
an organization who behaves in such a consumer unfriendly manner and have such
an apathetic attitude towards its customers.

 

 

Amit Goel

A TATA-VSNL BROADBAND
SUBSCRIBER

A-42, Navkunj Apartments

87, I.P. Extension

Delhi -
110092

opted to go with TataIndicom Broadband

Iam based in pune,and have opted to go with TataIndicom Broadband, and applied for the same in its website . Within hours a sales exectuive approached me and assured me a connection in 15 days.It was almost one month that I have given the cheque, there is no response from the VSNL, nor the sales executive.I have repeatdely given complaints in the customer support( which is by far the worst ever service –Have to wait for 20 min to get on to the call)..
Iam not sure whether I will get a connection or not..
So guys, Please opt for another ISP but not TataIndicom..which is providing a very poor service by all standards..

TATA Indicom broadband

Hi, I am Gautam from Bangalore. I applied for a TATA Indicom broadband 3 weeks back and yet to get the connection. I have made infinite calls to their Cust care but they pass the buck and register a complaint everytime. And Gosh!!!! it takes hell lot of a time to reach the cust care ppl. Min of 20-25 min day or night. I have claimed a refund of the advance payment I have made to them. Guys, if any of you want to file a case against them in the consumer court, lets get together and do it. Stay away from TATA.

Tata Indicom broadband

I am facing same problems with Tata Indicom broadband!! Bloody assholes harrased me for paying in advance for connection! I paid for their 64 kbps line unlimited plan for 6 months in advanced.
They promiced me to give connection in 7 days. Now its over 40 days and still there is no connection. After a month r so, their engineer came and fixed up modem and line and asked me to convert my existing dial-up ID to broadband so I can get 50 mb mail box. So I did. After that both the accounts were locked for 2 days. I was not able to receive my regular business emails even on dial-up.
I fought with them hard, so they atlease started bak my dial-up account but till this date they have not activated my broadband connection, god knows why?
Their customer service is another issue. If you call up their service in Pune, it asks you to always call back as the wait time is 99% above 10 to 12 mins. If you still hang on, then after 10 mins there representative comes. Every time new one. So you have to repeat all the things again and again. Then all they do is to tell you that they have forwarded compaint and within 24 to 48 hrs, I will receive a call from their technical team. I never did.
I am so fade up witht them so I really used bad language one day and have asked them to cancel my connection, but till date there is no refund.
Now i am thinking of going to Police for fraud.
I did not know they are so pathetic!!!
I have reliance connection at my office and that is the BEST! Immidiate connection, 750 rs for 150 kbps , unlimited dl. Hardly any down time. dl speeds at 18 kbps. and v good customer service and we are provided with direct access to a corporate liason. I am to happy with them. I wish they put lines fast in my resedencial area!!
I would strongly suggest that never go for Tata indicom cause it seems every one in pune is facing problems with them!
Ashish

Tata Indicom is one of the worst ISPs if not the worst.

Hi,
Tata Indicom is one of the worst ISPs if not the worst. My connection is down since two weeks, and they have no clue when it will be up. Customer Service is pathetic to the core and they don’t bother to respond to emails. Its better to use dial up than using Tata Indicom.
I stay in RT Nagar,Bangalore. Does anyone has AirTel in this area? I really want to get rid of TataIndicom-VSNL.

I would like to share my horrifying experience with TATA INDICOM.

Hi,
I would like to share my horrifying experience with TATA INDICOM.
I got a TATA INDICOM Landline (080 56999107)Connection in October 2005. I asked for an Internet Plan, but they put me in single rate plan. The bill amount that came was 2000/- Then I asked them for 700/- millenium plan(Unlimited Download with 1 GB free download), then the next month bill which I was expecting to be within 750 came around 2000. Then I lodged a complaint.They claimed that I am in Single Rate plan and would call back telling .. I am billed accordingly..Then I asked for an itemized bill and even narrated them that my bill shows that i am in Millenium plan,then a person by name Vidhya called me and told me to pay 600/-, the units i used was 3998 units. The next month I was expecting around 750. When I got a bill for 6716/- They said the units was 2123 which means I have used 2123 MB of data transfer and after a discount of 1 GB , they have charged 5/- per MB and hence the bill is 6716.When I lodged a complaint back, they ignored my complaint. They did nt respond afterwards..My credit limit was just 1000/-, so i asked them why they did not intimate me in advance.After 2 months a person called Harsha (9243199169) contacted me. Then I asked Harsha for an itemized bill, then he called me to their office in Koramangala and I talked to the Manager Arjun then one more person showed the itemized bill it in the system . I asked them how they calculate how much usage I do per day and he saidas they said they could not get a print out of it.. I asked him how they calculate the usage, for which he said they system itself calculates, so my bill amount is correct.Then I asked them to give a break up of the bill in terms of how much MB I have used in a day. For which they said they would mail it to my e-mail id. Then after that there was no response from them.
After 2 weeks a person by name Arun from Tata Indicom called me and said that I can surrender the instrument if I am not using them. Then when he came to collect the instrument he asked me to pay 700 + 700 for 2 months as he said I used the connection.When I said no , he asked me to pay atleast 500/-. Then I asked him to produce the itemized bill with break up in MB and I would pay him immediately, he said he cant give it.This happened last month(May 2006). Now recently I got a mail from TATA INDICOM Legal Dept Sanjeev A Kumar for ordering me to pay 7615 as it is outstanding from December 2005. If I dont pay I have to face legal charges for non payment of the bill.This I find ridiculous, when my complaint about the bill payment is now over from their end , how could they send me such a threatining mail..Can anyone help me in how to proceed further. How do I approach the consumer court and put them in trouble.
Regards,
Vivek

I had requested for a shift of my connection

I had requested for a shift of my connection to my new address about a month and a half back. I had made the required payments on the 20th of May . On that day I was promised that the shifting of connection would take place within a week, which I assume should have ended on the 28th of May. But that did not happen, and I called up your customer service on the 1st of June and registered a complain. One Mr. Ashwini gave me a call and told me that they had some migration problems going on and the connection would be shifted by the 6th of June. That did not happen either. I called back again on the 6th and Mr. Ashwini called me back and promised that it would be done by the 12th. Nothing happened on the 12th so I called your customer service again on the 12th and this time I was assured that it would be done by the 18th. Mr. Ashwini this time promised me that if he cannot get my connection set up by the 18th, he will refund the money I had paid to get my connection transferred. Again nothing happened on the 18th. Today is the 19th of June and I made a call to the by now famous customer service three times today and have not recieved a single feedback call thus far.

Shame on tata indicom !!

I have been an esteemed customer of tata indicom pre-paid broadband since the last 7 months.
Since the last 6 weeks (40 days), the WAN light(on the right hand side of the modem provided to me) keeps blinking continuously every day, between 10.30/11.00 am to 6 PM or so, depriving me of internet connnectivity during this time span.

Since I have my office at home, I am therefore losing out on the most crucial hours of internet connectivity.(10.30/11.00 am to 6.00 Pm each and every day !) My repeated complaints to your customer care call centre number 033-23558282 always falls on deaf years, no action is ever taken.
I have also tried to call up engineers responsible for the broadband service in my area , Dipankar Chatterjee, have been an esteemed customer of tata indicom pre-paid broadband since the last 7 months.

My ID is chatterjee_dipankar@vsnl.net, password : dips1972.

I want to lodge a serious complaint against your broadband service for total deficiency of service. Since the last 6 weeks (40 days), the WAN light(on the right hand side of the modem provided to me) keeps blinking continuously every day, between 10.30/11.00 am to 6 PM or so, depriving me of your internet connnectivity during this time span.

Since I have my office at home, I am therefore losing out on the most crucial hours of internet connectivity.(10.30/11.00 am to 6.00 Pm each and every day !) My repeated complaints to your customer care call centre number 033-23558282 always falls on deaf years, no action is ever taken.
I have also tried to call up engineers responsible for the broadband service in my area (55 C, D.P.S Road, Kolkata 700033 Landline :033-24245896), but they just do not receive my calls. This is a line /cable problem outiside my house, which has to be rectified , but nothing is ever done to solve it.
I was once told, 2 weeks back, by a Tata Indicom /VSNL Calcutta Ultadanga office that they are currently installing a software, and the repair of my channel line can be only doen after this. Two weeks have passed since, and yet nothing has been done, the WAN light keeps blinking with unfailing regularity every day from 10.30/11.00 am to 6.00 Pm, as a result of which I just do not get any connectivity during this peak office time.

I am on a unlimited prepaid plan, where money is deducted from my account each day(around Rs.17 per day). By not having internet at day time for the last 40 days, I am therefore losing money on my prepaid plan as well.

I am also thinking of going to a consumer court and filing a case against them for this negligient service, unless my WAN light blinking is rectified within the next three four days !!
Could anyone give me thair head office Postal Address please?

Shame on tata indicom !!

Guess I also have only negatives to add to this bunch

Hi All,
Guess I also have only negatives to add to this bunch. I had applied for a connection from Mr.Gupta in BTM 1st stage.He assured me that the connection will be up and running in 7 working days(I applied on 27-05-2006)and till date there is no connection and nobody has come to my place yet.
Called up the customer care(should have time to do this because average wait time for some “angel” to pick up the receiver varies from 10-20 min) and they did not find the details of my application in the database!
I had paid with a cheque which was cashed on 5th working day after I had submitted the application (02-06-2006) and the customer care did not have the details of the cheque either.
After repeated arguments with the customer care, a Mr.Rajesh said that he will send a mail to Bangalore office with all the details but I have not received any update(this happened on 07-06-2006 or 08-06-2006 ).
On the top of it, Mr.Gupta has now STOPPED receiving my calls!!
AFter trying his number for 2 days incessantly, somebody picked it up finally after I tried it for the 7th time in a row and said that he was out of station and had left his cell behind (the voice seemed like Mr.Gupta’s own though).
My money is gone down the drain for sure but
I would request everybody around NOT TO GO FOR TATA INDICOMM connection.
You will just end up frustrated.
-pragya

I have take 2 connections in warangal from Tata and this sucks

I have take 2 connections in warangal from Tata and this sucks … Tata office in warangal says they donot know about broadband and each time i have to make a call to hyd to get the status … I got disconnected after 3 months and seems like tata is not aware of this problem each time i call them .. i am so frustated with their customer service… i stringly suggest not to go with them..

TATA INDICOM (FULLY FALTOO)

Hi This is a sincere request to all my friends out here who are planning to go in for the so called 2 years plan of TATA INDICOM (FULLY FALTOO) and dont stop plans are all bakwas cause i am right now suffering with line congestion and third class customer support moreover their call center executives are a buch of ass holes !

there is no gaurantee they will keep up to their promise !

any clarificattions ppls call me on 9226487316

thanx !

The worst decision that I did was to become a TATA-VSNL customer

The worst decision that I did was to become a TATA-VSNL customer!!

I had applied for a connection, and the person was there the very next day to install a router based connection. I was impressed. The connection worked for about 15 days flawlessly. Then I got disconnected.

I rang up the call center and informed the disconnection. They registered a complaint and assured me that the issue will be resolved in 24 hrs. 24hrs passed, then 48, and then 72.. I had to ring them up to find the status of my complaint. The person repeatedly kept saying that there was a cable theft, and connection will be restored “as soon as possible”. I found out from a local fellow that there was a dispute between the cable operators and TATA. But the call center guys had no clue. They maintained their stand that engineers were working on the issue.

Just about the end of the month, I got a call from Tata, reminding me that my pack is due for renewal. Huh! this in spite of the fact that the connection was down. This only highlight the disparate way of their working.

At last I got the connection only after a full month of disconnection.

The people that TATA has hired at their customer support centers are a bunch of idiots, who know nothing about the broadband problems that they claim to provide support for! For example, you ask them about why the connection is unstable, they would respond by a suggestion to clear cookies in IE, and/or delete offline files, and/or clear history. How pathetic!!

2 months passed by, there were some brief intermittent disconnections - like local server down, etc. Irritatingly throwing you offline just on Saturdays and Sundays when connection *is* really required.
Now, guess what? The connection is down again. I had registered a complaint about 3 days ago, and they are yet to receive a callback that they promised. They have gone back to the same stand “issue will be resolved as soon as possible”.

Calling up the support center is really traumatic. First of all, you have to spend money to call the support center, for no fault of yours. They *do not* have a toll free number. Next, you are forced to listen to not so thrilling music while you are put on hold for as long as 10 minutes. One line goes - “register for Tata Indicom mail and you will get 64MB absolutely free, and check mail from any where” - as if e-mail its their invention and they are so generous to provide a speck of 64MB!! Also, each time you call up, you confront a different person, and you have to re-narrate the ramayan right from start.

This time I have threatened to discontinue their services, but I have no reason to believe that this can have any impact on them.

no response, worst service possible.

hi,
i paid for the connection on 27th may,2006…
the sales rep told me i’ll get a connection at most by 1st june, but today is 16th june,and still no connection…
have called there customer care n number of times…
no response, worst service possible.
lets spread the word around about there pathetic service and save other people…
and can anythin be done legally against them

TATAINDICOM BROADBAND SUCKS BIG TIME

TATAINDICOM BROADBAND SUCKS BIG TIME!!! it is absolutely a nite mare to have such a horriv
ble connection and to top it a horrible customer service or rather i would say no cusotmer service.

DONT DONT TAKE TATA BRADBAND CONNECTION

I am a Indicom user for past 18 months

I am a Indicom user for past 18 months. My early experience with them
was superb (especially after I escaped from Sify). They made cerytain
changes in their business plan in past six months, which has made it
patheic and frustracting service.

1. They have out-sourced the local maintainence to unknown local mechanics
2. Gather huge custoimer-base, but didn't increase the call-center staff in proportion
3. Created business-process that stall all the escalations at front-desk/call-center
4. Stopped all feed-back mechanism

Now
how does it impact you? Since Indicom is not an incumbent service
provider, all the wiring it done over-the-head using hang-and-move
approach. This is prone to faults due to weather, birds and comptetion
(yes they do cut each-other wires). Now this is when the problem
starts. Try calling their cal center - you would be lucky if you can
get through im less than 20 minutes. I have tried even at 1 AM, I was
in the queue!!!! The call-center folsk are trained to be completely
non-commital. We will try, ASAP, best effort, on priority - are some of
the words you will hear. And then the ordeal - no one will show up to
fix it. The local filed support (out-sourced) is hope less. They simply
do not do any thing. However, they might change the status of your cal
to DONE with actually moveung their butt. So, you keep calling the call
center everyday (and wait for 25+ minutes to get throug). Shout,
scream, jump - nothing would change. You will not be put through any
escalation channel. To rub salt on your wounds - your serious attempt
to get the problem fixed will be responded as "you will be given credit
in your bill" (i.e. do not expect any thing better and stop
complaining). I am sure there is no accounting for open tickets more
than certain time or fault analysis.

So,
folks bottom line is - IF IT WORKS, IT WORKS (beautifully). BUT IF IT
BREAKS, YOU HAD IT (and unfortunatly, in local conditions chances are
it will break every so often).

I hope it was useful. Any one from Indicom listening? Hello.....?

After getting pre-paid Tata Indicom broadband connection in Pune

I am also in same boat.. After getting pre-paid Tata Indicom broadband connection in Pune.. it worked for few days and its broken despite of making several calls to customer service (Its shame that they call it as “customer service”)

Does anyone knows procedures of taking this matter to consumer court ? Please let me know

TIA
Vinay

tatasky will not be able to launch by the last of june due to a stay order from the court

tatasky will not be able to launch by the last of june due to a stay order from the court.The reason is that of star group who is in partner in tata is unwilling to give their channels to dishtv .Meanwhile dishtv has won in getting

the sony channels and has started test missionBut the poor people will not be able to watch this channels after the preview unless they are not willing to pay atleast a 500
or 1000 RS per year in addition to exisiting to the current boquet

My money of Rs.3500 is with them

We must file cheating case against him personally. Then only this cheating of the consumers will stop.They, being a dominant service provider, cannot do this. My broadband is down for the last one month. My money of Rs.3500 is with them. I have not used this service even for one week. That shows how TATAS make money and become rich. So are ICICI bank, Eureka Forbes, Samsung, esys computers. Be careful with these organisations. They are upto cheating the customers.

Tata indicom is so pathetic

i had opted for tata indicom broadband on 22 march, 2006 in pune. The feasibility was already done and the go ahead was given. so i paid them the money and was told that the connection would be done within 15 days. when nothing happened after 15 days i tried to contact the executive who had taken money from me, but he never picked up the phone. then i made numerous complaints to their call centre, but as usual there were just assuarances and absolutely no feedback. Then i visited their head office in pune, and after much following up i was told that the connection is actually not possible at my place. so i made a demand for refund on 15 may 2006, and was told that i would get the refund within seven days. Its been a month now and as always no response from them.

Tata indicom is so pathetic they take customers money and neither do they give the connection nor the money back . i have sent them a notice demanding refund along with the interest, but there is no answer to that also.

Is there any place where i can file a case of fraud against these people. PLEASE HELP, I THINK WE SHOULD TEACH THEM A LESSON ONCE AND FOR ALL.

i get mobile now.

i get mobile now. I have minimum outgoing use. So i want to know Tata Indicom 1 yr or 2 yr plan scheme and also about pulse rate. I also know total about sim card + outgoing use + sms.
Thanks

I am talking of prepaid, mobile handsets, and not fixed line phones

Hi,
I have heard that Tata Indicom offers a scheme where in two Tata indicom subscribers (Prepaid with mobile Handset) can talk free of cost, even if they are located in different circles (ideally an STD scenario). I would like to know if there actually exists any such offer, and if yes, i would be interested in getting the details.
PS: I am talking of prepaid, mobile handsets, and not fixed line phones.
Thanking you in advance.

God help us from Tata Indicom!

I join the list of customers geting duped by Tata Indicom Broadband.
I paid up the prepaid aount to some “Pramod Kamble” from Evision, Pune. This guy coneniently gave me the number of his senior, as his number. On calling them, they say that providing connections is not theor responsibility, they are just payment collectors!
The installation guy came and brought a wire to my house within 4 days. After that, he has disappeared.
When I call the call center, after putting me on hold for 10 minutes, they tell me that they are unable to check the status of my connection! Always promise to escalate the matter to their seniors but never get back.
Noone responds to the mails sent at the customer care center either.
God help us from Tata Indicom!

very very bad experience with Tata Indicomm Broad band connection

I have had a very very bad experience with Tata Indicomm Broad band connection.

Most of the time the Internet connection used to be down.Each time i had to call customer care and lodge a complaint,they would rectify it in 2 days time and it would be down the very next day after rectification.

Fed up with the service and having lost considerable money , decided to close the connection.
As a experienence would never recommend Tata Indicomm broadband to anyone i know

i’ve been having frequent disconnections from the past 15 days

i’ve been having frequent disconnections from the past 15 days!!! tata sucks.. dont ever make the mistake of takin tata.. i wanna see them bankrupt! those ppl have made me, and by the looks of it a million ppl out there waste their precious money on callin their useless customer care..
tata is the worst there is… my friend had sify and thought that his was bad, once he got tata, sify seemed like heaven for him..
so trust me on this everybody.. taking tata will be the biggest mistake of ur lives..

TATA INDICOM SUCKS

TATA INDICOM SUCKS………….they DONT give you the connection nor the MONEY BACK even after TWO MONTHS.
I paid 3.5K …….. imagin if 1000 subscribe ??????? and look at the INTEREST FREE capital they gain ????????? Am planning to sue those *ç&*”#@ once i come back to India

We had applied for the TATA indicom for our commercial use

Hi Nirmal:
The same story goes for us. We had applied for the TATA indicom for our commercial use on 26.04.2006 [the same date as yours ] but till now there has been no communication from them. The people at their end do not answer calls or talk directly. Everyone sends the reference to someone else. The best part was when i visited their office (near brigade towers, Bangalore) the guy who was talking to me asked me to contact the field guy who had sold me the question and said he couldnt do anything about it (how ridiculous). Finally I am planning to file a case against them in the consumer court. I think if a few of us could get together and file, it will have a stronger base.
Please guys do let me know and we can get together and give them a taste of public power. I will check this forum daily from now on.

1 month tata broadband service

I am a double fool since I discontinued my 1 month tata broadband service but was sweet talked into getting a 3 month extension.
Well its been a week and even though I have renewed the pack I am not getting any link up . Calling up the service is of no use cuz fter being kept on hold for 15-20 mins at a time the f*cking cust rep says sir I have forwarded the complaint but can’t commit when it’ll be released.
Well I am planning to sell their router and cut all their wires and sell that to the scrap dealers till I am not able to recover my money.

tata indicom broadest baja hua band

please find a copy below of my mail for tata indicom broadest baja hua band…. hahaha
Sir,
I have already paid in advance. SO i need a refund.
I have gone back to the Golden Era of Sify whose service is not as erratic as yours trust me. There time for resolving the issue is quite quicker then yours and their helpline takes 2 mins maximum to reach out their CCE.
Calling uo tata help line takes atleast 15 calls ” your approx wait time is more then 12 mins so call again laters” and then 25 mins for cce to come online. That makes the calculation roughly to 50 rs everytime getting connecting for help. and the cost of broad band becomes so high that one has to think twice before calling help line.
To add more to it there is no one called as responsible in your customer feedback team to revert and despite sending some 15-20 mails. Not even a single mail is replied to. The harasment the customer has to go through is really very high.
Your down time exceeds all limits and has broken all the records till date or should i put it as it has been the best disconnection of broadband i have ever got.I would like to bring in record that other than the frequent disconnections, which was a major irritant, from 9th may 2006 there was no signal. Complaints with your customer service were lodged continuously over a period of 24 days, but to no avail. The service guy comes sees the connection and tells me that see sir its working fine and then when he is gone the connection also starts to flicker like a candle light and then goes away and then again its the process of getting connected to help line and this vicious cycle keeps on repeating for some time and after some time the some pple in the circle go out and then there is only a the customer and the help line and no one else appears.
I am also forwarding this mail to all known guys in IT industry here in Ahemdabad. Lets hope they dont make there customers run away becuase of the pathetic service experience i have gone through.
I have renewed my connection with sify also.
Oops i forgot to mention the
Login ID nitin31monga@vsnl.net
thanks
Nitin Monga
Below is a copy of mail sent by some one site… http://sifybroadband.techwhack.com/239/tata-indicom-broadband-user-experience/
Please do check this site and you will see what you are all about…
It would have been appreciated if there was any honesty in such mails as offered by your distant / remote claims .The conerned department and even your department are all the same , when it comes to poor management and irresponsible conduct . 20% of the time ur service does not work and shows h/w fault . 3 times i get contradictory statements , that the link is on or not and finally , a team leader refuses to take ownershipby saying that he can not call back !! What do i think of u? do u really want to know? I think that u people are the coolest and the most amazing lousy professionals when it comes to giving excuses and sending rediculous mails mentioning concerned department and action plans without any timelines !!

The most pathetic service in India

Piss off Tata Indicom,
The most pathetic service in India. I applied in Feb and still my connection has not been setup. When i call cust care they come up with answers like..
1) Your conn had been setup on xyz date
2) There is some tech problem
When i asked for some responsible contact in B’lore. They just gave me some address with out any no saying they don’t have tat info..
So guys i strongly recommend not to go for Tata Indicom.
Better go to cyber cafe and browse instead of waiting for Indicom people to come ur home for setting up connection and wasting money and time in calling Indicom Cust Care